About TRS Plan Management

Questions? We have answers.

The NDIS is complex and most people who contact us are still working through it. These are the things we are asked most often.

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  • A plan manager handles the financial administration of your NDIS plan. We receive invoices from your support providers, pay them using your NDIS funding, maintain financial records, and provide regular statements. You keep full control over who provides your supports and how your funding is used.

  • No. Plan management is funded separately by the NDIS as its own line item in your plan. It does not reduce your support funding at all.

  • Yes. You can request it at your next planning meeting or plan review. It is a very common request. Give us a call and we will help you prepare for that conversation.

  • Yes. You are entitled to change plan managers at any time, including mid-plan. We can support you through that process.

  • This is one of the most common situations we hear about. Call us and we will talk you through your options clearly and at your pace. There is no commitment required to have a conversation with us.

  • We are based in Launceston but we support participants across Tasmania and mainland Australia. You do not need to be local to work with us.

  • Your name, contact details, NDIS participant number, and plan dates are helpful to have. If you do not have everything on hand, that is fine. We can work through it together.

  • Please contact our General Manager, Debra Keogh, directly by phone on 03 6326 1112 or by email at management@trsplanmanagement.com.au. You are welcome to have a support person or nominee assist you. If you are not satisfied with the outcome, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via the complaint form on their website ndiscommission.gov.au. Advocacy support services can be found through the National Disability Advocacy Program (NDAP) at health.gov.au.